We gladly accept returns and exchanges on all our products within 30 days of your receipt of the product. Certain promotional trials may have longer return limits if specified on the order.
Within 30 days, you may return any product in its original condition and packaging. Incomplete returns will receive a credit subtracting missing accessories or packaging. Any exceptions to this policy will be made at our discretion and are subject to a restocking fee. All returns and refunds are less the shipping charges.
We will pay replacement ground shipping for orders within the continental U.S. if the return or exchange is a result of our error. If the return is an exchange as a result of product failure that occurred within 14 days of customer's receipt of the product, we will also pay return and replacement ground shipping.
Service During the Warranty Period
Kuando products are known for their reliability and are very easy to maintain - but all products occasionally require some attention. We will provide a replacement product out of our inventory for any Kuando product that fails within the first 30 days of the sale. If your busylight needs repairing after the first 30 days of the official Kuando warranty period, simply return it to us. In both situations, please contact us with details about the failure and to obtain a Return Merchandise Authorization (RMA) number before shipping it to us.
At busylight.com we realize that customer satisfaction depends on how the product works out of the box and how well it performs over time.
We are so confident in the quality and reliability of Kuando products that we will process all warranty-related matters for 1 year.
After the Kuando warranty is up, we will still gladly assist you to our best ability.
Service After the Warranty Period has Expired
If your Busylight is out of warranty, we offer a highly cost-effective way to get your Busylight back in pristine condition. Simply return the Busylight to us and for a flat fee, we will send you a factory reconditioned replacement Busylight within 48 hours of receipt .
Returns should include an RMA number (obtained by calling +1-561-953-1866 or emailing our sales department at firstname.lastname@example.org), a note describing the issue or defect, and a copy of the packing slip or invoice in order to ensure proper processing.